Washington County Couple Expresses Gratitude to 9-1-1 Specialist Who Aided Stroke Victim

A recent visit to the Washington County 9-1-1 Center by a local couple, James and Georgia, highlighted the crucial role of emergency communications specialists in saving lives. The couple personally thanked Emergency Communications Specialist Davita Foltz for her calm and professional assistance during a life-threatening medical emergency that Georgia experienced.

On June 3, 2026, James initiated a 9-1-1 call after realizing his wife was showing signs of a stroke and was unable to move. Specialist Foltz remained on the line throughout the ordeal, providing comfort, monitoring Georgia’s condition, gathering essential details, and relaying updates to arriving emergency medical services until their arrival. Following Georgia’s significant recovery, James and Georgia requested the visit to express their deep appreciation for Foltz’s empathy, competence, and support during a profoundly difficult time.

The special occasion was also attended by Washington County Commissioners John Barr, Jeff Cline, and Randy Leatherman, along with County Administrator Michelle Gordon, Director of the Division of Emergency Management and Communications Alan Matheny, and Emergency Communications Center Deputy Director Kelly Fisher. This gathering served to acknowledge the vital function emergency communications professionals fulfill within the county’s public safety infrastructure and the substantial impact they have on the lives of those they serve.

Alan Matheny, Director of the Washington County Division of Emergency Management and Communications, emphasized the frontline role of Emergency Communications Specialists, referring to them as the “first first responders.” He explained that dispatchers begin making a difference before any ambulance, fire engine, or police officer arrives by providing life-saving instructions, collecting critical information, coordinating responses, and offering reassurance during some of the most challenging moments in a person’s life. Matheny noted that Davita Foltz’s actions perfectly exemplify the high standard of service delivered daily by their team. Emergency Communications Specialists handle thousands of 9-1-1 calls annually, acting as the essential connection between the public and emergency responders. Their ability to maintain composure under duress and communicate effectively is paramount to ensuring patients receive prompt and appropriate medical attention. For Davita Foltz, the opportunity to meet the individuals she assisted provided a powerful affirmation that every call is significant. While dispatchers often do not have the chance to learn the outcomes of the emergencies they manage, this visit underscored the profound positive difference that emergency communications professionals make through their commitment, expertise, and compassion. Washington County conveyed its sincere appreciation to James and Georgia for their recognition of Davita Foltz and all emergency communications professionals whose behind-the-scenes efforts contribute to saving lives daily.

Article by Mel Anara, based upon information from Washington County Government

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