Franklin County 911 Coordinator Earns Top Industry Certification

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Franklin County 911 coordinator Barbara Harshman achieves prestigious Emergency Number Professional (ENP) certification from NENA.

Franklin County, Pennsylvania – Barbara Harshman, communications coordinator for the Franklin County Department of Emergency Services, has achieved the Emergency Number Professional (ENP) certification, a highly regarded credential within the 911 emergency communications field. This certification, offered by the National Emergency Number Association (NENA), signifies a high level of expertise and competence in public safety and emergency call handling.

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Earning ENP certification requires individuals to meet stringent experience, professional development, and service prerequisites. Applicants must also successfully pass a comprehensive examination. The ENP designation underscores a professional’s proficiency in managing 911 calls, dispatch operations, and demonstrating leadership capabilities within the emergency communications industry. Certified professionals are obligated to engage in ongoing continuing education to maintain their status, with recertification required every four years.

Harshman’s achievement is particularly noteworthy as she successfully passed the ENP exam on her initial attempt, a difficult accomplishment. She now joins a select group of 1,859 ENP-certified professionals globally, including 109 in Pennsylvania. Within Franklin County, Harshman is one of only two individuals to hold this distinction; the other is her predecessor, Bryan Stevenson, former 911 communications coordinator for the county, who retired in 2025.

The ENP certification is designed to establish a benchmark of excellence for professionals in the 911 emergency communications sector. Harshman’s attainment of this certification reflects positively on the caliber of work and dedication demonstrated by her within the Franklin County Department of Emergency Services.

Article by Mel Anara, based upon information from Franklin County.

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