A local emergency dispatcher helped guide the delivery of a baby over the phone before paramedics could arrive, according to a release from Washington County Government. The incident, which took place during the early hours of June 29, 2025, highlights the crucial role 911 operators play in emergency situations and the immediate impact they can have on residents’ lives.
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At 12:47 a.m., Emergency Communications Specialist Maggie Keller received a call reporting a woman in active labor. While dispatching emergency medical responders to the scene, Keller provided pre-arrival childbirth instructions, following protocols set by the International Academies of Emergency Dispatch. Her instructions led to the successful delivery of the baby before medical personnel reached the scene.
Keller remained calm under pressure and guided the caller through each step of the process. Her handling of the situation was recognized with a stork pin and certificate—symbols typically awarded to dispatchers who assist in childbirth during emergency calls.
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The Washington County 911 Communications Center commended Keller for her composure and professionalism, and the county extended its congratulations to the new family. This incident reflects the essential services provided by emergency communications staff, whose timely assistance can be critical in life-or-death situations.
Article by multiple contributors, based upon information from a press release issued by Washington County Government.
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