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The Frederick Police Department has implemented a new web-based tool, GoodSAM, to enhance emergency response and public safety. Launched on February 1, 2025, the system enables real-time video streaming, precise location sharing, instant translation, and secure file-sharing to improve communication between emergency personnel and the public. The technology aims to provide first responders with crucial situational awareness while ensuring privacy for users who opt in.
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When a person contacts the Frederick Police Department’s non-emergency line, dispatchers may send a secure text link allowing access to GoodSAM’s features. Participation is voluntary, and users must accept the request to initiate a session. The system transmits video only, without audio, allowing first responders to assess the situation visually while respecting privacy. Additional features include photo and file sharing for submitting images of suspects or evidence, as well as a built-in translation function to facilitate communication in multiple languages. Callers have full control and can disconnect the session at any time.
GoodSAM is designed for various emergency scenarios. It can assist in locating missing persons by enabling lost individuals to share video of their surroundings or their precise location. In cases of domestic violence or hostage situations, silent video or text communication provides a discreet way to seek help. The Frederick Police Department’s Crisis Response Team can also use the system for virtual wellness checks on individuals experiencing mental health crises. Additionally, GoodSAM aids in identifying suspects, evidence, and road hazards, allowing officers to gather critical details before arriving on the scene.
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The Frederick Police Department emphasizes that GoodSAM is not a surveillance tool and does not grant continuous access to personal devices. The system operates only when a caller voluntarily engages with it, and all interactions remain under the caller’s control. The department believes this technology will improve response times and ensure that officers arrive at incidents with better information, ultimately enhancing community safety.
By adopting GoodSAM, the Frederick Police Department joins other law enforcement agencies leveraging modern technology to improve public safety while maintaining transparency and trust. More details about the program can be found on the department’s official website or social media pages.
Article by multiple RFHC contributors.
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