Hagerstown to Open New Customer Service Center on January 28

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The City of Hagerstown has announced the upcoming relocation of its Customer Service Center to a new facility designed to improve accessibility and efficiency. The updated center, located at 32 N. Potomac Street, will feature a modernized lobby, self-service kiosks, and a drive-up window to enhance convenience for residents.

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To facilitate the move from the current location at 1 E. Franklin Street, customer service and billing operations will be closed on January 27. During this closure, no late payment service interruptions will occur. However, customers can still access the city’s online payment system or use the toll-free automated payment line for transactions.

The new facility, which opens at noon on January 28, includes an outdoor kiosk where residents can self-pay bills and check account balances. A drive-up window will also allow payments without leaving the vehicle, while parking is available behind the building for those who prefer to handle transactions inside.

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The city anticipates the new center will streamline operations and offer a more user-friendly experience for customers. The move reflects Hagerstown’s commitment to enhancing public services through modernization and convenience.

Article by multiple RFHC contributors.

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