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Customers in the Maugansville area who recently received billing letters from the Utility Billing Department dated September 2, 2025, are being instructed to disregard these initial communications. According to a notification from the City of Hagerstown, some of these letters contained inaccuracies where the provided addresses did not correctly correspond with the listed account numbers. This mix-up may have caused confusion for residents.
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The Utility Billing Department is in the process of reissuing new letters to affected customers. These updated notices will contain the accurately matched information, ensuring that residents receive correct details pertaining to their utility accounts. The city has expressed apologies for any inconvenience and confusion that may have resulted from the error. Residents who have questions or require further clarification are encouraged to contact the Utility Billing Department directly. Several phone numbers have been provided for assistance, including 301-739-8577, extensions 823 or 144, as well as 301-797-6334 and 301-797-6164. Residents are advised to hold onto any billing inquiries until they receive the corrected documentation or to contact the provided numbers for immediate support.
Article by Mel Anara, based upon information from the City of Hagerstown.
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