Cargo E-Bikes Recalled Nationwide for Latching Hazard

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Gazelle USA is recalling approximately 320 Urban Arrow FamilyNext Pro Cargo E-Bikes due to a potential injury hazard involving the cargo area’s buckle system. The U.S. Consumer Product Safety Commission announced the recall, detailing that the buckle can fail to fully latch when carrying children in the cargo area, posing a risk of injury.

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The affected e-bikes are described as the Urban Arrow FamilyNext Pro Cargo E-Bikes equipped with Fidlock buckles. These bicycles are one-size-fits-all, available in green and black, and feature an aluminum frame with a reinforced foam cargo box. They measure 105 inches in length and 28 inches in width, with “Urban Arrow” imprinted on the bottom of the cargo box. These e-bikes were sold by individual specialty stores nationwide from March 2025 through December 2025 for approximately $9,000. The importer of these e-bikes is Gazelle USA, LLC, based in Santa Cruz, California, and they were manufactured in Vietnam.

Consumers who own one of the recalled e-bikes are urged to immediately stop using them. Gazelle USA is providing a free repair service to address the issue. The repair will involve replacing the buckle on the bench assembly within the cargo area of the e-bike. Consumers should contact Gazelle USA to schedule this repair at a dealership. To reach Gazelle USA, consumers can call toll-free at 800-838-5388, Monday through Friday between 9 a.m. and 5 p.m., or email service.na@urbanarrow.com. Further information and instructions can also be found on the company’s website at urbanarrow.com/en-na/recall or by navigating to the “Product Recalls” section at the bottom of urbanarrow.com.

Gazelle USA has received three reports indicating that the buckles have not fully latched. Fortunately, no injuries have been reported in connection with this defect. This recall serves as a critical reminder for owners of these cargo e-bikes to prioritize the safety of their children by seeking the necessary repair. Failure to do so could lead to an injury if the buckle does not properly secure the cargo area.

Article by Mel Anara, based upon information from the U.S. Consumer Product Safety Commission

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