FirstEnergy Prepares Crews and Customers for Approaching Winter Storm

FirstEnergy Corp. announced its electric companies are prepared for an upcoming winter storm and period of extreme cold anticipated to impact its entire service area through next week. The company has activated its incident command structure and is coordinating with external partners to ensure a swift response to any potential power outages. Customers are also being advised on proactive measures to enhance their safety and manage energy consumption during the cold weather.

The company’s preparations involve a multi-faceted approach to maintain power reliability. Crews are on standby, ready to address any disruptions caused by the storm. While light, fluffy snow generally has less impact, heavy, wet snow and ice can pose a significant challenge by accumulating on power lines and tree branches, increasing the risk of outages. Additionally, snow-covered roads may lead to slightly longer restoration times due to slower travel for repair crews. To manage these challenges, FirstEnergy has implemented an around-the-clock incident command structure, enabling efficient coordination of restoration efforts, resource allocation, and field support across its service territories as conditions evolve. The company is also maintaining close communication with other utilities and engaging additional contractors to augment its response capabilities if widespread damage occurs.

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FirstEnergy’s proactive winter preparedness includes ongoing, year-round tree trimming initiatives to keep vegetation clear of power lines, a critical step in preventing outages during inclement weather. The company is also investing in system upgrades through its $28 billion Energize365 program, which aims to enhance the resilience and reliability of the electric grid. Routine aerial inspections are conducted to identify and address potential equipment or vegetation issues before they can affect service. Furthermore, essential equipment and vehicles undergo thorough inspections prior to the winter season to ensure they are in optimal working condition. Staffing levels are also reviewed to guarantee adequate crews are available for prompt response to outages. To minimize potential disruptions during extreme cold, non-essential planned power outages are postponed in affected areas. Close collaboration with the regional grid operator and other utilities is also a key component of their strategy, ensuring the stability of the power grid during periods of high demand.

In anticipation of the cold weather, FirstEnergy is encouraging its customers to take steps to conserve energy and prioritize safety. These measures can help manage energy costs and reduce strain on the electric system during peak demand. Customers are advised to keep space heaters at least three feet away from any flammable materials and to never leave them or electric blankets unattended. Only indoor-rated heaters should be used inside, and generators must be operated outdoors, away from windows and vents. It is also recommended that customers pre-charge electronic devices and keep flashlights and extra batteries readily accessible. To conserve heat, layering clothing or using blankets instead of increasing thermostat settings is suggested. Running ceiling fans on a low setting in a clockwise direction can help push warm air downwards. Additionally, closing fireplace dampers when not in use, sealing drafts with caulk or weather stripping, and ensuring vents are unobstructed can improve home energy efficiency. Customers are also urged to turn off non-essential appliances, equipment, and lights. Further resources and programs for energy saving are available on the FirstEnergy website.

For customers experiencing a power outage, FirstEnergy provides multiple channels for reporting. Outages can be reported by calling 1-888-LIGHTSS (1-888-544-4877), texting “OUT” to LIGHTS (544487), or by visiting the “Outages” link on the FirstEnergy website. To receive outage updates, customers can text “REG” to 544487 to sign up for text alerts, and then text “STAT” to 544487 for the latest update pertaining to their home.

City of Hagerstown residents are served by Hagerstown Light Department, and can report outages to (301) 790-2600.

Residents should not call 911 to report power outages, and only call 911 in the case of a life threatening emergency such as a downed powerline threatening people or property.

Article by Mel Anara, based upon information from FirstEnergy Corp and City of Hagerstown.

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