Approximately 10,500 Tesla Powerwall 2 AC battery power systems are subject to a recall due to a risk of fire and burn hazards. According to the U.S. Consumer Product Safety Commission (CPSC), the lithium-ion battery cells in certain Powerwall 2 units can malfunction during regular operation. This malfunction can lead to overheating, and in some instances, the system may produce smoke or flames, posing a risk of death or serious injury.
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The recalled products are Tesla Powerwall 2 units, which are integrated AC battery systems designed for energy storage. These systems are utilized for self-consumption, time-based control of energy use, and as backup power. The model number “Powerwall 2” is visible on a nameplate sticker located on the side of the unit. These systems were sold nationwide via Tesla’s website, Tesla.com/powerwall, and through certified Tesla installers between November 2020 and December 2022, with a retail price of approximately $8,000.
Tesla has implemented a remedy for affected units. Consumers who own a Powerwall 2 system are advised to ensure their unit is connected to the internet and to check the Tesla App for notifications indicating if their specific unit is part of the recall. For Powerwall 2 systems that are online and included in the recall, Tesla has remotely discharged the battery, effectively removing energy from the system to mitigate the risk of overheating until a replacement can be installed.
The firm has reported 22 instances of overheating, which include six reports of smoke and five reports of fires. These fires have resulted in minor property damage. Fortunately, no injuries have been reported in connection with this issue.
Consumers who believe they may have a recalled Powerwall 2 system should contact Tesla’s support team. They can be reached by email at powerwallsupportna@tesla.com or by phone toll-free at 877-961-7652 during business hours, Monday through Friday, from 8 a.m. to 5 p.m. Pacific Time. Additional information and resources are available on the Tesla website at tesla.com/support/energy/powerwall/own/powerwall-2-replacement or by navigating to Tesla.com, selecting “Energy,” and then “Support” followed by “Powerwall” and “Owners.”
Article by Mel Anara, based upon information from the U.S. Consumer Product Safety Commission
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