Maryland 9-1-1 Telecommunicators Honored for Exceptional Service and Training

Per a press release from the Maryland 9-1-1 Board, the state recently held its annual ceremony to celebrate the dedication and achievements of its 9-1-1 telecommunicators. The event, which took place at the Grand Hotel Ballroom in Ocean City, recognized individuals for their outstanding service delivery and commitment to training within the crucial 9-1-1 system.

The gathering paid tribute to the vital role Maryland’s 9-1-1 specialists play in emergency response. These professionals serve as the critical first point of contact for individuals experiencing emergencies, providing essential guidance and coordinating immediate assistance. The ceremony underscored the importance of high-quality training for these telecommunicators to ensure they can perform their demanding and life-saving duties effectively.

During the event, twenty public safety telecommunicators were presented with the Telecommunicator of the Year award, acknowledging their exemplary performance in service delivery and training. Among these distinguished recipients were Sarah Braithwaite of Allegany County, Kerrie Cooper and Jolanda Ellison of Anne Arundel County, Anna Richmond and Kaylee Oldewurtel of Baltimore County, Sarah Hugel of Calvert County, Monique Mills of Carroll County, Kelsie Spealman and Zachary Timchula of Cecil County, John Hackley, Trisha Rogerson, Andrea Bellevou, Vincent Houchin, and Sharde Curley of Charles County, Brittany Busche of Frederick County, Valerie Cromer of Howard County, Riyan Anjum of Montgomery County, Lt. Michelle Miller, Edward Dillon, Cory Holm, and Dale Whitby of Queen Anne’s County, Amanda Frock of Somerset County, Christy Coffey of St. Mary’s County, and Hannah Ward of Talbot County.

In addition to individual service awards, Kelsie Spealman of Cecil County was honored with the Marilyn Farndon Excellence in Training Award. This award commemorates the legacy of Marilyn Farndon, the founding Executive Director of Maryland’s first certified 9-1-1 training program. It specifically recognizes instructors who contribute to the standardization and enhancement of high-quality training across the state for 9-1-1 professionals, ensuring a skilled workforce ready to handle emergencies.

The Maryland Department of Emergency Management Secretary Russ Strickland emphasized the profound importance of these roles, stating that the professionals honored work tirelessly to protect Marylanders and support communities during times of crisis. He highlighted these careers as both important and rewarding and expressed gratitude for the selfless contributions of 9-1-1 specialists. State Senator Cheryl C. Kagan also spoke at the event, noting that 9-1-1 specialists are among the most essential, yet often unseen, government employees. She stressed the need for their acknowledgment, support, and provision of the best available technology and training.

The Maryland 9-1-1 Board is actively seeking to expand its telecommunicator workforce statewide, and experienced professionals are encouraged to consider becoming instructors to mentor and train future generations of 9-1-1 specialists. Information regarding these rewarding career paths and professional development opportunities is available on the 911.maryland.gov website.

Article by Mel Anara, based upon information from the Maryland 9-1-1 Board.

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