Maryland residents who paid for canceled Capital Jazz “SuperCruises” in 2021 and 2022 will soon receive additional refunds, following a settlement announced Thursday by Attorney General Anthony G. Brown. The settlement mandates the company return nearly $60,000 in fees that were not previously reimbursed.
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The cruises, which were called off due to the COVID-19 pandemic, had already triggered a separate refund process by Royal Caribbean in March 2024. That earlier settlement resulted in over $1.3 million in reimbursements to consumers. However, Capital Jazz, which promoted the themed cruise vacations, had retained certain fees that are now being returned as part of the latest agreement.
As part of the settlement, Capital Jazz will also purchase cancellation insurance for future events. This step is intended to protect consumers against similar refund delays in the event of another mass cancellation. Additionally, the company agreed to pay $50,000 to the Attorney General’s Office, with the amount increasing to $100,000 if the settlement terms are violated.
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The settlement brings closure to consumers who had been awaiting full compensation for cruises that never sailed. Residents with questions about the refund process or the terms of the settlement are encouraged to contact the Attorney General’s Consumer Protection Division at 410-528-8662.
Article by multiple contributors, based upon information from a press release issued by the Office of the Maryland Attorney General
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