Frederick County Sheriff's Office Launches New Citizen Feedback Platform

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In a move to strengthen community relations, the Frederick County Sheriff’s Office (FCSO) has introduced a new text messaging system aimed at collecting citizen feedback following certain 9-1-1 service calls. The initiative, beginning this month, allows residents to evaluate their interactions with deputies by responding to brief surveys delivered to their mobile devices.

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The new platform, called PowerEngage, sends surveys via text message within hours or days after a non-life-threatening incident response. Citizens are invited to complete a short questionnaire, share comments, and even express thanks to deputies for their service. The system captures phone numbers from the original 9-1-1 call to dispatch the surveys, offering a streamlined and convenient way for the community to engage with the Sheriff’s Office.

Participation in the program is entirely optional. Those who prefer not to take part can ignore the text or opt out by replying “STOP” to the survey message. For those who do not automatically receive a survey but still wish to provide feedback, an online option is available through the FCSO website at www.frederickcosheriff.com.

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Officials stress that the survey system is not meant for reporting emergencies, crimes, or lodging formal complaints. Citizens are reminded to continue using 9-1-1 for urgent matters and formal incident reporting. The FCSO hopes this new initiative will enhance communication and transparency with the community it serves.

Article by multiple RFHC contributors, based upon information from the Frederick County Sheriff’s Office press release.

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